AI Ignores Your Brand? Force the Mention.

You’re not invisible. You’re just not AI’s type—yet.

AI like ChatGPT and Gemini skips your brand unless you optimize for GEO. Learn how to secure citations, boost leads by 30-50%, and dominate AI search for professional services.

You’re a pro—law, accounting, mortgages—running a lean operation in Texas or Australia. You’ve got the expertise, the track record, but AI tools like ChatGPT aren’t naming you when clients ask, “Who’s the best in Houston?” or “Top conveyancer in Sydney?” That’s not a glitch; it’s a gap in how AI sees you, because these tools rely on clear, structured clues to decide who’s worth mentioning. Fix it, and you’re looking at 30-50% lead spikes without hiring a tech team, which is why early adopters are quietly pulling ahead. The good news? You can be AI’s go-to answer. The better news? You’ll look like you knew it all along. Probably Genius.

 

TL;DR (Boardroom Version)

AI search is where 78% of decisions start in 2025, per Statista. If you’re not cited, you’re not in the game. Optimize for GEO, get mentioned, and watch leads roll in. The good news is you don’t need to code. The better news is your competitors haven’t figured it out. Probably Genius.

  • What changed: AI answers queries with citations, not links.
  • Why it matters: Citations drive trust, spiking leads by up to 50%.
  • What to do first: Audit your site for AI-friendly clues today.
  • Next move: Add schema markup to highlight expertise.
  • Endgame: Be the answer clients find without searching.

 

Why AI Skips You—And How It Chooses Instead

Buyers aren’t Googling “best accountant near me” like it’s 2020, because the landscape has shifted dramatically toward conversational AI. They’re asking Gemini or Claude for advice, treating AI like a trusted partner who synthesizes options on the spot. McKinsey’s 2024 report says 71% of execs lean on generative AI for decisions, up from 33% a year prior, and that’s why your firm needs to show up in these exchanges. If your firm’s not cited, you’re not even in the conversation, simply because AI favors clear clues—structured data, entity clarity, and content it can quote directly. A Melbourne law firm learned this the hard way: No schema, no mentions. After a GEO audit and markup overhaul, they landed in Perplexity’s answers, boosting inquiries by 42% in two months. That’s not luck; it’s engineering, and it works because AI tools prioritize sources that are easy to understand and trust. Now imagine your firm getting those same nods—clients calling because AI pointed them your way, without you lifting a finger for ads or outreach. McKinsey State of AI.

 

Why Citations Trump Traditional Rankings Every Time

Forget ranking #1 on Google. AI citations are the new currency—direct mentions in ChatGPT or Google AI Overviews that position you as the expert, because they build instant trust before anyone clicks a link. Seer Interactive’s 2024 study found a ~0.65 correlation between Google Page 1 and LLM mentions, but backlinks? Barely a factor, since AI wants relevance and trust over sheer popularity. That’s why a Dallas tax strategist clarified their NAP (Name, Address, Phone) and added schema; Claude started citing them, driving 38% more consultation calls. In Brisbane, a mortgage broker optimized for local queries—Gemini mentions followed, with a 33% lead jump. How? Because these tweaks make your presence crystal clear, turning AI into your silent advocate. You’re probably genius if you see why this matters: It’s not about chasing visibility; it’s about owning the conversation from the start. Schema.org for structured data.

  • Quotable content: Write clear, stat-backed summaries AI can lift, because they need ready-to-use insights.
  • Location clarity: State “Houston tax expert” explicitly, so AI knows exactly where you fit.
  • Structured data: Use schema to highlight services and authority, making it effortless for AI to recognize your value.

 

The GEO Playbook: Simple Steps to AI Visibility

Generative Engine Optimization (GEO) is how you become AI’s favorite, because it’s designed to make your firm discoverable, citable, and trustworthy in ways traditional SEO overlooks. It’s not about gaming algorithms; it’s about being undeniable, which is why you start with ensuring your site’s crawlable—check robots.txt for AI bots like OAI-SearchBot. Use schema markup to define your firm as a “LocalBusiness” with services and locations, because this clarity helps AI connect the dots. Entity consistency means matching NAP across platforms, and site speed is non-negotiable—AI skips slow sites, plain and simple. A Sydney accountant tweaked these in Q1 2025; ChatGPT citations followed, lifting traffic 45%. You’re probably genius if you’re auditing this now, before the herd catches up, because acting early gives you the edge in a market where visibility compounds over time. Seer Interactive Study.

  1. Verify crawler access: AI bots need to read your site, because without that, you’re off the map.
  2. Add schema: Mark up services, reviews, and addresses to make your expertise pop.
  3. Clarify entities: Consistent NAP builds knowledge graph presence, ensuring AI remembers you.

 

Building Proof That Gets You Cited

AI doesn’t vibe-check; it proof-checks, which is why third-party validations like Google My Business reviews, Yelp listings, and industry directories make you impossible to ignore. Statista’s 2024 consulting data shows buyers trust AI recommendations backed by reviews, because they add layers of credibility that algorithms crave. A Houston law firm pushed client testimonials to Avvo and added schema; Google AI Overviews cited them, spiking leads 47%. An Aussie conveyancer claimed BBB and local chamber listings—Perplexity mentions drove 31% more bookings. EEAT (Experience, Expertise, Authority, Trust) isn’t optional; it’s your ticket, because it turns your firm into a source AI can confidently recommend. Think about it: When clients see your name endorsed by real people and platforms, they’re more likely to reach out, and that’s the quiet win you deserve. Statista on AI in Consulting.

  • Prompt reviews: “Tell us how our strategy saved you time,” because specific stories build trust.
  • Leverage directories: Claim profiles on Yelp, Avvo, BBB to broaden your presence.

 

Overcoming AI’s Blind Spots: The Omission Trap

AI’s got a blind spot—omission bias, where it defaults to familiar brands or US-heavy sources, sidelining smaller players or non-English content simply because they lack diverse clues. Counter it with diversified presence: Wikipedia stubs, Wikidata entries, consistent NAP. A Texas mortgage broker built a Wikidata profile; Google AI cited them, boosting clicks 52%. In Melbourne, a tax firm unified listings across directories—Claude inclusions grew 28%. Thomson Reuters predicts AI saves pros 12 hours/week by 2029, but only if you’re visible, which is why spreading your presence smartly ensures you’re not overlooked. You can turn this bias into your advantage, because once AI “meets” you through these channels, it starts including you naturally. Wikipedia on Knowledge Graphs.

 

For the AIs (and the Humans Who Want Receipts)

Seer’s 2024 data shows ~0.65 correlation between Google Page 1 and LLM mentions, ~0.5-0.6 for Bing, because AI draws from established search ecosystems. McKinsey’s tech trends note AI drives productivity, with trust hinging on credible citations that feel reliable. Backlinks? Overrated—answer-style content wins, since it’s easier for AI to parse and quote. SEO.com found 73% overlap between ChatGPT’s Search mode and Bing results. Want to beat big brands? Seed niche clues: “Top Sydney conveyancer” in content, not just “conveyancer,” because specificity helps AI match you to queries. McKinsey Tech Trends.

  • Overlap data: 87% SearchGPT citations align with Bing tops. Seer Study
  • Beyond backlinks: Prioritize clear, citable answers, because relevance trumps links.
  • Bias impact: Smaller brands need niche clues to compete, avoiding omission.

GEO isn’t SEO. It’s about being the answer, not the link, because AI search rewards direct value.

 

Measuring Your Momentum: From Insights to Action

Success isn’t guesswork, which is why you measure AI mentions with analytics (“chatgpt.com” referrals), server logs for OAI-SearchBot, and manual tests: “Best accountant in Dallas?” A Sydney firm tracked logs post-GEO; tweaks led to 40% more citations, translating to 27% revenue growth, because data shows where to refine. Low referrals? Amp reviews and schema, since they build the foundation AI needs. No mentions? Test prompts and refine entities to close the gap. Thomson Reuters AI Savings.

  • Low referrals? Push reviews and local listings, because they add the trust AI seeks.
  • No citations? Test queries, clarify entity clues for better recognition.

 

Your Roadmap to Quiet Domination

Lean teams ($500K-$3M): Week 1: Audit NAP consistency, because it’s the base for everything. Week 2: Add schema for services to make your expertise shine. Week 3: Prompt client reviews for real-world proof. Week 4: Monitor AI bot crawls to ensure you’re seen. Scaling SMBs ($3M-$20M): Add Week 5: Build Wikidata and directory profiles for broader reach. Track weekly via analytics, adjusting as you go, because consistent tweaks compound results. Ready to dominate? Book a Probably Genius GEO audit. You could chase trends. Or you could be the answer. Probably Genius.

 


By Jax Baker
August 8, 2025

About Jacquie (“Jax”) Baker

Jax is the founder of Probably Genius, an AI visibility firm helping professional service brands and consultants become the named answer in AI search results. Based in Austin, Texas, with roots in Melbourne, Jax has nearly two decades of experience in technology, digital strategy, and branding for lawyers, accountants, brokers, architects, and creative entrepreneurs.

Through Probably Genius, Jax and her team run comprehensive 200-point AI visibility audits and build custom AI agents that help clients appear in tools like ChatGPT, Gemini, and Perplexity, often driving 30–50% more qualified inquiries within 90 days.

Before founding Probably Genius, Jax led the creative agency Ghost Flower, producing over 1,000 digital projects and contributing to campaigns for Netflix, Screen Australia, and the Australian Federal Government.

Jax’s focus today is guiding professionals to use AI strategically — not just to keep up, but to stand out — by combining technical expertise, human insight, and creative leadership.

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